Faqs – leocaliber

Frequently Asked Questions

Everything you need to know about ordering, shipping, returns and our gear — before you head out.

Ordering

Are you the manufacturer of these products?

No — Leocaliber.com. is a retailer. We carefully select and sell premium shooting, hunting and reloading gear from trusted brands and suppliers.

How do I place an order?

Browse our Shop, add items to your cart, and check out securely online. You'll receive an order confirmation by email once it's placed

Can I cancel or change my order after placing it?

If your order hasn't been processed by our supplier yet, we may be able to change or cancel it. Contact us as soon as possible with your order number.

Do I receive an invoice for my order?

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Shipping

Where do you ship from?

Products ship from our suppliers' fulfillment centers to get gear to you as quickly as possible.

How long will my order take to arrive?

Processing typically takes 1–2 business days, with delivery in 4–8 business days depending on your location and the item ordered.

Why did my order arrive in separate packages?

Since we work with multiple suppliers, items in the same order may ship separately and arrive on different days.

Can I change or cancel my order?

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Returns & Exchanges

What's your return policy?

We accept returns within 30 days of delivery on unused, unopened items. Because products ship from our suppliers, processing may take a little longer than an in-house return — we'll guide you through it.

What if my item arrives damaged or defective?

Contact us within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost to you.

Can I cancel or change my order after placing it?

If your order hasn't been processed by our supplier yet, we may be able to change or cancel it. Contact us as soon as possible with your order number.

Products & Legal

Do products come with a warranty?

Many items carry a manufacturer's warranty. Details are noted on the product page where available, or you can ask us before purchasing.

Do I need to be a certain age to order?

Yes, you must be 18 or older to purchase shooting and hunting accessories from us. Some items may carry additional restrictions depending on your state or country.

Why did my order arrive in separate packages?

Since we work with multiple suppliers, items in the same order may ship separately and arrive on different days.