Refund & Returns Policy

HOW  RETURNS , EXCHANGES  &  REFUNDS  WORK  AT  LEOCALIBER.COM

 

ON THIS PAGE

1. Return eligibility

2. Damaged or incorrect items

3. How to start a return

4. Return shipping costs

5. Refund processing

6. Exchanges

7. Late or missing refunds

8. Order cancellations

9. Contact us

Return Eligibility

  • You may request a return within 30 days of delivery if:
  • The item is unused, unworn, and in its original packaging with all tags/accessories included
  • You have proof of purchase (order number or receipt)

Non-returnable items:

  • Opened or used cleaning chemicals, solvents, and consumables
  • Items marked as final sale or clearance
  • Custom or made-to-order products
  • Products with broken safety/hygiene seals

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery with your order number and photos of the item/packaging. We’ll arrange a replacement or full refund.

How to Start a Return

  1. Email us or use the Contact Us page with your order number and reason for return
  2. We’ll confirm eligibility and coordinate with our supplier for instructions
  3. You’ll receive a return address and any required authorization number
  4. Pack the item securely and ship it back within 14 days of receiving instructions
Items ship from supplier fulfillment centers — we’ll always confirm the correct return address. Please don’t send items to our business address unless instructed.

Return Shipping Costs

Change of mind returns: customer covers return shipping.

Customer pays

Defective, damaged, or incorrect items: we cover return shipping.

We pay

Refund Processing

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable, except in cases of our error.

Exchanges

Need a different size or model? Return the original item for a refund, then place a new order — this gets your replacement to you faster than waiting on stock transfers

Late or Missing Refunds

  1. Check your bank account again
  2. Contact your credit card company — processing time can vary
  3. Contact your bank, as posting delays are common
  4. Still nothing? Email us and we’ll investigate

Order Cancellations

Contact us immediately if you need to cancel an order. We can only cancel orders not yet processed or shipped by our supplier — once shipped, standard return procedures apply.

Contact Us

Questions about a return, exchange, or refund?